Warranty and Return Conditions
| Right of Withdrawal |
| The consumer may exercise the right to withdraw from the agreement within 14 days from the date of delivery without providing any reason. The withdrawal notice may be submitted in writing, by email or electronically. For service purchases, this period begins on the date the agreement is concluded. The consumer must return the product within 14 days, and the seller must refund the payment within the applicable statutory period. |
| Return Conditions and Process |
| The product to be returned must be unused and sent complete with its original packaging, accessories and invoice. The return process and applicable conditions are clearly stated on our website. Once the consumer initiates a return request, the necessary instructions will be provided without delay. |
| Non-Returnable Products |
| Under applicable legislation, the right of withdrawal and return does not apply to the following products and services: - Products specially prepared or personalised for the consumer - Perishable products or products with a limited expiry date - Opened hygiene or health-related products and digital content - Subscriptions, periodical publications, accommodation services and similar services provided for a specific period |
| Unavailable Products |
| If a product becomes unavailable, the seller shall inform the consumer within 3 days of becoming aware of the situation and refund the payment within 14 days. |
| Warranty Conditions |
| The warranty conditions applicable to the product, such as the manufacturer’s warranty or a two-year repair support period, shall be clearly specified. If the product is damaged upon delivery, the damage should be identified in the presence of the courier and an official damage report should be prepared. Deformation, damage or loss of the product’s original condition resulting from improper use may be excluded from warranty coverage. In the case of defective goods, the consumer may exercise the statutory rights provided under applicable law. |
